Introduction to SPD

Service Overview

Datatank’s SPD Review service provides Local Authorities with an accurate and cost-effective means of removing fraud and error from their Council Tax Single Person Discount caseload.

We undertake:

•Rolling reviews over a given period
•One-off bulk reviews
•New claims validation
•Continuous monitoring of all claims
 

Continuous review

We continually monitor all existing claims and review all new claims over an agreed period (12, 24 or 36 months).  Our continuous review service is proven in practice to:

•Permanently reduce invalid claims
•Maximise Council Tax receipts
•Reduce Council Tax debt
•Improve collection rates

Fully Managed

We manage the complete review on your behalf from start to finish. We use credit bureau data and our own sophisticated data matching routines to identify SPD claims at risk of fraud or error.

Customised canvas letters are automatically generated and sent to at-risk claimants electronically or by post. Claimants are asked to confirm their entitlement to the discount via our secure on-line web portal, by SMS or by post.  Postal responses are digitized and captured.

 

Additionally, at no extra charge, our specialist staff are available to handle customer enquiries via our SPD Helpline, validate claimant responses, and update the Council’s Revenues System to cancel and rebill invalid claims (including applying penalties, if required).

We give you access to our management information portal to keep you up-to-date with progress of the review and the revenues generated.

 

Single Person Discount Review

Benefits

Validate your SPD caseload

Significant uplift in Council Tax receipts

Reduced Council Tax fraud & error

Minimal administrative overhead for the Council

Digital by Default

Targeted investigation of high-risk cases

Fully auditable results

Alternative payment models

Timescales

A bulk review of all your claims can be completed within 8-10 weeks including updating of your Council Tax Revenues and Document Management systems and issuing of rebills.

Our SMART Review takes a little longer, dependent upon the number of on-going fraudulent claims we find but can normally be completed less than 2 weeks later.

Fast Bulk SPD Review

On-boarding

Our specialist staff will get the review up and running in not time.

• Agree method of connectivity to your Revenues and Document Management system (for account processing)

• Customisable canvass letters and forms
• Provision of data extract scripts and secure transfer portal
• Dedicated service manager
 

Management reporting

Using our Profiler2 management information portal, you can keep up to date with the progress of the review and its results.  You have access to the exact same information that our team has – from who we’ve canvassed and why, to viewing claimant responses, and the outcome of each claim reviewed.

You can even use Profiler2 to efficiently manage your own workload, if you decide you want to update your revenues system yourselves.

Technology-driven service

Profiler

Profiler 2 Dashboard

Datatank's SMART SPD Review - A market-leading proposition to

Reduce Fraud

SMART Referrals™ are a unique
service from Datatank specifically designed to reduce ongoing fraud and create additional revenue as part of a Single Person Discount review. Taking our SMART Referrals alongside your SPD review will generate additional revenue and deter fraud.